http://www.businessweek.com/articles/2012-11-04/indias-outsourcing-firms-must-boost-morale
By Jai Gill on November 04, 2012
India?s business-process-outsourcing (BPO) companies have a problem. The $50 billion industry has enjoyed phenomenal growth: The top 20 BPO companies? employee base grew 12 percent in 2011, according to Dataquest, and the domestic market is expanding.
Yet BPO companies are struggling to attract the right talent. Not long ago, a BPO job was considered prestigious and financially beneficial, but lately potential candidates have opted for jobs in more traditional sectors such as banking, retail, and manufacturing. One of the critical issues facing business leaders?.?
Source: http://www.pmflegal.com/blog/index.php/2012/11/05/indias-outsourcing-firms-must-boost-morale/
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